Application Deadline: Friday, 12th September at 5:00 P.M.

Award Summary: Celebrates exceptional customer care, frontline excellence, and memorable service experiences across all industries.

Judges assess: Service consistency, innovation in customer interaction, staff culture, and customer satisfaction results.

Award Description:

This award honours businesses in Dún Laoghaire-Rathdown that raise the bar in customer service within the retail and hospitality sectors. Whether you’re running a boutique, café, hotel, restaurant, or service-led online store, the focus is on how your team goes the extra mile to create positive, lasting impressions.

Strong customer service builds loyalty, enhances reputation, and helps businesses thrive — this award recognises those who make customer care a daily priority, not just a selling point.

Why Enter?

If your customers keep coming back — not just for your product or service, but for the way they’re treated — this is your chance to shine. Recognition in this category positions your business as a benchmark for excellence in service delivery.

It’s also a meaningful way to highlight the people on your team who make customer experiences consistently positive and personal.

Judging Criteria

Judges will be looking for:

  • Reliable, high-quality service delivered consistently across all touchpoints
  • Creative or thoughtful ways of engaging customers and enhancing their journey
  • Demonstrated customer satisfaction, through reviews, testimonials, or loyalty metrics
  • Staff training, leadership, and values that support a customer-first culture

Eligibility

To enter, businesses must:

  • Be based in Dún Laoghaire-Rathdown
  • Have been trading for a minimum of 12 months
  • Operate in the retail or hospitality sector, either online, in-person, or both

This includes shops, restaurants, cafés, salons, hotels, visitor services, and more — from independent operators to larger local brands.

Best Customer Service Award

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Best Customer Service Award

Rewarding businesses that place the customer at the heart of everything they do

Suggested Questions:

Important Notes for All Entrants:

  • Maximum 200 words per answer unless otherwise stated
  • It is mandatory that JPG or PNG of Company Logo be uploaded with application
  • Judging is independent
  • All shortlisted businesses will be announced in September
Accepted file types: jpg, png, Max. file size: 32 MB.
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Dún Laoghaire Chamber Business Awards

Wednesday 22nd October 2025 | Royal Marine Hotel

Dress: Black Tie

Application Deadline: Friday, 12th September at 5:00 P.M.