At DLR Chamber, we work as one team, collaborating with each other, our members and stakeholders to realise our vision of being the largest and leading Chamber in the country. Adding value for our members, both big and small, is our lifeblood so with each interaction we stake our reputation, both professionally and personally, by responding in a ‘can-do’ and supportive way.
We operate in a dynamic environment where we treat each other professionally and with respect so we are not afraid to ask for help, celebrate our successes, learn from mistakes and enjoy ourselves on the journey. In pursuance of the commitment to the above value statement our Customer Service Policy has been put in place to set out the standards of service which are expected from all employees of DLR Chamber.
We endeavour to give our members a voice by undertaking an annual survey of our members to get their views on our service offerings, events, training and other initiatives. Any feedback is reviewed and feeds into our business plans for the following year.
We also have members who act as Ambassadors for DLR Chamber – any member can approach these ambassadors confidentially to feed back any comments. The primary role of these individuals is to assist our members maximise their membership and make the best of the many networking opportunities that are on offer throughout the calendar year, as well as giving new Chamber members a “helping hand” to get started and build a strong network.
In line with our overall mission we believe in supporting our local economy and therefore procure our goods and services where possible and practicable from local suppliers who are members of DLR Chamber.
We are very cognisant of our responsibility to protect our members’ data. In addition, we exercise access controls for our CRM system.